Refund & Return Policy

Customer satisfaction is our primary focus at Piara Bazar. Our main objective is to keep delivering quality products, but we understand when a customer receives a wrong or damaged product. The customers need to know what is required of them under this policy so that the consumer shopping experience is smooth and problem-free.

Valid Reasons to Return an Item

At Piara Bazar, we have made the return policy very efficient for customers to return a product that was not satisfactory to their expectations.

1. Delivered Product is Damaged (Physically Destroyed or Broken) / Defective (Unable to Switch On)

Defective or damaged products are the primary issues that cause many consumers to return a product they have purchased. In such cases, the customer acquires a product that arrives damaged or defective in some manner. Some examples include:

● Physically Destroyed or Broken:

○ A product that has been damaged externally, whether through cracks, dents, broken parts, or crushed screens is also taken back. This might be a result of poor handling while being transported or even poor packaging.

○ Many products such as electronic gadgets, glass products, or ceramics are delicate and are easily destroyed when being shifted or during transportation; hence it is wise to do a check on arrival.

● Defective (Unable to Switch On or Malfunctioning):

○ Sometimes the product comes in the package undamaged but is completely defective upon use or examination. For instance, an electronic gadget may not turn on, a gadget may not work as required or even a household appliance may not function as expected.

○ They could also be functional such as short battery life, non-responsive buttons, faulty wiring, or that the gadget overheats. Sometimes the product may develop mechanical defects or fail to achieve some basic functionality hence it can be returned.

This kind of return is useful in that it shields customers from the danger of receiving substandard products.

2. Delivered Product is Incomplete (Missing Items and/or Accessories)

Incomplete applies where some parts, components, or accessories of a product are missing from the package as constitutes valid reasons to have the product returned. This could include:

● Missing Accessories:

○ Electronic gadgets, kitchen appliances, or any kind of product that cannot work without an additional component has to be provided with all the essential components. If an item a charger does not have any cables, power adaptors, a remote control, or an instruction manual, it is deemed a charged product and can be returned.

● Missing Parts:

○ When it comes to products, which need assembly, then missing parts which include screws, bolts, or removable sub-components make the item incomplete. Customers should check whether all the parts listed in their product description were included before receiving the order.

● Bundle Offers:

○ If a product was advertised and sold as a bundle offer, whereby the customer is promised more than one item in a single purchase, any item that was not supplied in the bundle attracts the right to be returned. 

Receiving a product incomplete is annoying since the missing part or screw or whatever hinders the functioning of the product in question by the customer. In such circumstances the statutory consumer rights allow the customer to return the article with missing parts.

3. Delivered Product is Incorrect (Wrong Product/Size/Colour, Fake Item, or Expired)

It is unfortunate and so disappointing for customers to get the wrong product. On the website of Piara Bazar, one can return a product if it does not meet the order placed by the customer. This includes:

● Wrong Product:

○ If for example, a customer orders a particular product which is a mobile phone but they are delivered a power bank they are free to return the power bank. The customer must inform Piara Bazar at once to make the necessary corrections for the case.

● Wrong Size or Colour:

○ If it was the clothes, shoes, or accessories, the size or color being a wrong one that the customer did not order is a valid reason for return. For instance, if a customer bought a shirt in medium size and blue color but was given a large shirt in red color the customer is allowed to return the product.

○ The same goes for home decor, the size or color of the product does not tally with the order placed by the customer.

● Fake or Counterfeit Products:

○ Customers can return the product being sold as a fake or counterfeit version of the brand advertised in the media immediately. Originality is crucial in as much as it can guarantee that the customer is receiving the quality and trademarked product they are paying for.

● Expired Products:

○ In instances where the product is consumable goods for instance; food, beverages, cosmetics, or skincare products it becomes reasonable to return such a product because it has expired.

If a customer receives an erroneous item, size, or fake product; there are always grounds for return, and customers should exercise that right at the soonest.

4. The Delivered Product Does Not Match the Product Description or Picture (Product is Not As Advertised)

Whenever consumers make purchases online, they are bound by the description and the images given to them by the retailer. However, the recipient most of the times receive a product that does not meet the description or pictures provided, hence the disappointment. Some common scenarios include:

● Mismatch in Features or Specifications:

○ In their simplest definition, products are considered “not as described” if a consumer buys a product with specific characteristics in mind, such as storage capacity, the material, or functionality, but receives a product that differs from stated expectations. 

● Different Appearance from Advertised Picture:

○ Customers can return it because the transparency of the product deviates from the one presented online through images. 

● Material or Quality Issues:

○ Some of the features may be quality or material that might not be as high as what has been described. For example, if something is described online as 100 % leather and the customer receives a faux leather product or a product described as stainless steel is discovered to be plastic, the customer is free to return it.

This return policy makes it impossible for consumers to receive a raw deal and fail to report cases of inconsistency between a product and its advertisement.

5. Delivered Product Does Not Fit (Size is Unsuitable)

With products such as clothes, shoes, and accessories, the most common complaint that customers have is getting the wrong size. Even when a customer chooses the size that should theoretically fit him or her perfectly, there could be many reasons as to why an item deviates from what they expected; ranging from differences in size charts in both local and international markets, standards set by different manufacturers or clients’ body structure. The following scenarios apply:

● Clothing or Footwear Does Not Fit:

○ If a customer buys clothing shoes or any other product and feels that the size is wrong they can return the product. This is especially the case with online fashion purchases in which customers are likely to purchase garments that they never wear before actually returning them.

● Inaccurate Sizing:

○ At other times, the size given may be off. For example, it is typical for a “medium-sized shirt to be tighter or looser than a “small” sized shirt, or shoes that are “size 9” could feel more like “size 8.”

● Fit and Proportions:

○ If the size is appropriate, the fit may not be right for the size of the item because of the way it was cut, its length, or width.

Conditions for Returns

Consumers have to obey certain policies when they want to return a product, and this is to make sure that they are accepted back and the return process is effective. 

1. The Product Must Be Unused, Unworn, Unwashed, and Without Any Flaws

A buyer is allowed to make a return if the item is in its new and untouched state. This helps to avoid situations where the product has undergone some damage, wear and tear, or modifications that are beyond the company’s quality standards by the time it gets to the customer. The specific requirements for this condition are as follows:

● Unused Condition:

○ The product should not look like it has been used before or that it has been used at all. For instance, an electronic item should have not been switched on or touched in any way. A cosmetic product simply should not have been opened or applied. It remains valuable and is not used hence can be easily sold and returned to the shelf or stock.

○ While purchasing home appliances or gadgets, customers should not use the item if they are not willing to keep the item. An item that has been used for any amount of time must be discarded, or given away, as it can not be returned for the condition is not ‘new’ anymore.

● Unworn and Unwashed (for Fashion Items):

○ For clothing, shoes, and accessories; the product should not be used or washed in any way before the return is made. This means that the garment or accessory should not have been used, touched by anything, or washed in any way, shape, or form.

○ For instance, a pair of shoes should not look like they have been used by worn on the soles and a shirt should not have been either washed or ironed.

● No Visible Flaws:

○ If the customer abuses the product and later complains that it is fake, the product ought to be outright declared as a counterfeit without any new defects or damages. This includes anything that has been scratched, stained, or torn or anything that has been written on or changed in any form following delivery. 

In the case of fashion accessories, some of which are clothing or shoes, customers are allowed to wear the item to see the size that will fit them. Wearing an item sometimes may refer to merely putting on the article of clothing or accessory and if the product is not damaged or altered in any way, it will still be referred to as unworn.

2. The Product Must Include the Original Tags, User Manuals, Warranty Cards, Freebies, Invoices, and Accessories

As a rule, when the client returns the product, he or she also has to return all the materials and labels that were initially included in the package as well as all the additional items. The key components of this condition include:

● Original Tags:

○ All tags, labels, and barcodes placed on the product or its packaging at the time of import, must be intact. For fashion items; this involves fabric labels that contain size, material content, and company details. Erasing these tags may mean that the product was employed, and as a result, can not be returned.

● User Manuals and Warranty Cards:

○ All products that a customer has received with a user manual and/or warranty card must be returned together with the same. The instruction manual describes the working process of the product and care for it, the warranty card is necessary to prove that the product is eligible for repair or replacement under the manufacturer guarantee. They are both valuable to the next potential customer as well.

○ Likewise, if a specific electronic gadget contains a warranty card then that card must be also submitted.

● Freebies and Promotional Items:

○ If the product was attached to a promotion or bonus, all goods associated with the promotion are to be returned. Promotional goods that are given along with the purchase of a product are not counted as separately purchased and cannot be returned individually. For instance, if a skincare set comes with a free face mask, both the set and the mask are excluded from the refund policy.

○ Not returning those items may leave something incomplete and may not allow for the return to occur, or all or part of the value of the freebie may be taken off the refund.

● Invoice:

○ Customers should also bring back the invoice or receipt that came along with the product. 

● Accessories:

○ If the accouterments include any accessories that came with the product, these also have to be returned. This could be extra parts, accessories, or equipment that comes alongside any given particular product. For instance, if a camera was taken, a strap and a lens cap that were provided together with the camera must be returned too. Similarly, if a phone has a charger, earphones, or any other accessories it must be that phone has to be returned along with the charger, earphones, etc.

Returning the product with all original tags, documentation, and accessories ensures that it remains complete and ready for resale. This is especially important for items that require warranties or specific instructions for use.

3. The Product Must Be Returned in the Original and Undamaged Manufacturer's Packaging/Box

To ensure the allocated value of the product, one must return it in its original packaging to make sure that it does not have any manufacturer branding on it. These wraps are equally viewed as part of the product’s cover and protection. The following points are crucial for this condition:

● Original Manufacturer's Packaging:

○ The product must be returned in its original packaging that was used during delivery. The packaging is usually considered a component of the product and serves to safeguard items in the course of shipping. It usually bears some message about the product like brand name, model number, and serial number.

○ For instance, a laptop should be returned to the packing in which it was received, including internal packaging, trays, or any cover. Same as clothes, shoes must also be returned to the state and packed in their shoe box.

● Undamaged Packaging:

○ The packaging must be free from any damage and should have been in the state it was received. If the box or packaging is destroyed, damaged, or has tapes it lowers the resale value of the product. 

● Do Not Apply Tape or Stickers Directly on the Manufacturer's Packaging:

○ A main condition therefore is that customers are prohibited from affixing any type of tape, sticker, or label to the manufacturer’s packaging. This means that without damaging the product, the look of the box or container it comes in should be clean and not have any extra markings. Sticking shipping labels or tapes to the box puts it in a condition that nobody will want it anymore which is very bad for business.

○ If the product was received packed in an outer packing sponsored by Piara Bazar, like a shipping box or a protective cover, then such packing is to be used for returning. The customer should put the manufacturer's packaging inside the Piara Bazar box, and then use the box for taping and labeling.

Refund Process

If there is a defect in the product and the transaction involves the delivery person then the return of the product will prompt the refund process. For customers who have made advance payments, the following steps will apply:

1. Refund Timeline: If the product has been returned and it is found to have defects or not meet the required standard, the refund will be effected in not more than five (5) working days. This timeframe affords the company ample time to ensure they received the right product and have processed the refund. The refund is processed by crediting back to the initial type of payment used such as through credit card, mobile payments, or any other online platform that was used in making the payment.

2. Advance Payment Refunds: If the buyer has remitted an advance towards the product, the total amount of the advance shall be refunded within the period specified. However, it should be noted that the product should be returned immediately through the delivery person then only the refund will be applicable. This condition is useful to ease the transaction flow and ensure that the product is returned before it is damaged or a monetary issue occurs.

3. Ensuring Transparency: The five-day timeline is planned to be agreeable and obvious to a client, informing him or her when to expect the money back. For the next 5 months, Piara Bazar will evaluate internally to determine whether the products meet the refund criteria.

Special Circumstances for Refunds

Although returning the product to the delivery person is the simplest way to go about the refunding process, we know that this is not always convenient. At other times, a defect could be inconspicuous such that it only reveals itself once delivery is done. To address these special circumstances, the following steps apply:

1. Complaints Within 72 Hours: Even if the delivery person is no longer present the customer may opt to file a complaint if he finds out that a defect has occurred. Although, the complaint must be made within 72 hours of delivery of the product. Customers who have issues can report to Piara Bazar through the hotline number provided, through email, or a Facebook page.

2. Lodging a Complaint: To submit a complaint, customers need to enter the following information about the order, a description of the problem, and evidence of the problem (photos or a video). This enables the company to evaluate whether a product can be returned or not, or even if it has to be taken back.

3. No Refunds After 72 Hours: The customer shall not be allowed a refund if he or she does not complain within 72 hours of receiving the product. It helps to prevent the emergence of other complications or misuse of the policy by addressing problems that may be present.

Product Return Process

Aside from refunding, there is a policy provided for product returns for products that are defective or do not meet the required standard of the consumer in Piara Bazar. Reporting a product return is very close to of requesting a refund with slight differences only.

1. Immediate Return via Delivery Person: Like refunds, customers are urged to look at the item when it comes so that any dents or scratches can be easily seen. In the case of any flaw or a problem, the item should be returned to the delivery person without delay. 

2. Return Without Refund: Sometimes, instead of demanding to get their money back, a customer may want to be given a different product. In this case, the product should be examined on arrival, and in the event of a defect, the item can be returned through the delivery person. It will then proceed to make efforts to ensure that a replacement product is produced and delivered as soon as possible.

3. 72-Hour Return Window: Again, customers are given 72 hours to present a complaint if a defect is experienced after delivery of the product. If no complaint is lodged within this period then the product will not be accepted for return. This policy is meant to avoid undue complications of returns and avoid taking a long time to complete them.

Special Circumstances for Product Returns

Sometimes, the delivery person has to return the product because the customer did not return it immediately for some reason. In such cases, the following steps will apply:

1. Filing a Return Request: If the customer did not return the product at the time of delivery, they can also initiate a return within 72 hours after delivery of the product. The request must be made to the Piara Bazar hotline, via email, or on their official Facebook page. When it comes to defects, the customer should also share the information about the issue with the product, and initiate evidence such as photos or videos.

2. Processing the Return: After the return request has been made, it will be evaluated by Piara Bazar to identify if it is within their policy for returns. If the return is confirmed, the client gets further directions on what steps to take next, which may entail returning the merchandise to the company or having someone come and pick it up.

Conclusion

The refund and Product Return Policy of Piara Bazar is clear, reasonable, and greatly beneficial for consumers. This way, we will ensure customers receive their products in good condition, and in case of dissatisfaction, they return them as per our laid-down guidelines.