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Terms and Conditions

Policy updated for the website, PiaraBazar.com which is owned and managed by Piara Bazar Bangladesh Limited (from now on referred to as “we,” “us,” “the Company ‘Piara Bazar’”). Since Piara Bazar is an online platform for buying and selling products, it is meant to enable consumers to shop conveniently while at the same time enabling third parties to sell their products. The following Terms and Conditions as listed below will be applied to your use of the Piara Bazar website, its related subdomains, its mobile applications, services, and tools that we may provide from time to time (collectively referred to as “site”). These Terms and Conditions include this User Agreement, the subject matter of which you acknowledge by using the Site.

This User Agreement is considered to have taken effect from the point when you commence to use the Site. In the case that you do not consent to the Terms and Conditions herein mentioned, Co has recommended that you do not use, register, or access the Site. The Site may at any time revise these Terms and Conditions for convenience and for updates and where necessary, the changes will be reflected on the Site immediately. You are expected to take your time to go through these terms and conditions occasionally as your continued use of the Site is a sign of agreement to the changes.

Piara Bazar Bangladesh Limited is a company incorporated under the Companies Act, 1994.

1. Conditions of Use

A. Creation of Accounts and Accountability

Of course, some services and products on Piara Bazar may require creating an account on the platform. During sign-up, they ask and make you fill in mandatory fields that include the name, address, phone number, and sometimes email. Piara Bazar shall be entitled to accept or reject your username and password at its own discretion at any particular time without any reason. In case of such invalidation, we shall not be responsible for any losses or inconvenience that may occur as a result of this action.

As a user, it is imperative that you should protect the password you use each time you sign into the app or site. By clicking I agree, you confirm that you will be solely and fully liable for all activities originating from your account and you will do everything within your power to protect login information. You are under the obligation to notify Piara Bazar in case you have evidence that your password or your account has been compromised. Any operation performed on your behalf under your login information shall be considered as made by you. In other words, Piara Bazar has no responsibility if the password is compromised in third-party use unless we are informed immediately, and the account is likely to be controlled within a reasonable time from theft.

To ensure that your account information is correct it is recommended that you update your registration information from the “Your Account” part of the Site. If you fail to change any of the details that you need to update, please contact our customer service team. All items or content made available or hosted on the site regarding its products or services could be amended or withdrawn, and these special terms could be changed at any time and the Recipient may be for one reason or another barred from accessing the site and/or the Products/Services offered at Piara Bazar.

B. Privacy and Data Handling

You can be assured that your personalized information when using Piara Bazar’s Site will be protected by us. Use of the Site is subject to our Privacy Policy which describes how we obtain, process, and retain your personal information. This policy has been designed to conform to the data protection laws for Bangladesh. Your continued browsing of the Site and the Products means that you agree to the terms of this Privacy Policy. If you provide us with your objection regarding your data being processed according to the above-mentioned purposes, we kindly ask you not to use the Site. You can refine and see more information on how we process your details on the websites under our Privacy Policy.

C. Messages and Business on Piara Bazar

The Site is an entrepreneurial platform for buyers as well as sellers, and it serves as an online store where products from third-party sellers are posted and available for sale. You understand and agree that Piara Bazar does not own, sell, purchase, or rent any products or services you find on our website. Based on points of sale, all contracts of sale are entered directly between you and the particular sellers selected and all products and services, or terms of the transaction are not influenced or managed by Piara Bazar.

Likewise, real payment processing is served locally through third-party service providers. When prepayments are made via electronic card, the transaction is between you and your bank or any payment service provider you use. Piara Bazar shall in no way be held responsible for any issue relating to payment between you and the said third-party service providers.

D. Site Accessibility and Maintenance

We undertake to deliver the Site fully functional and available at all times; however, it is noted that due to circumstances beyond the present control of the company that provides the Online Services, there may occur situations when the Site is unavailable or contains certain imperfections. Occasionally, the continuity of your usage of the Site may be disrupted as we carry out some maintenance procedures, changes, or introducing new features to the Site. We shall endeavor to ensure that any such disruption is kept to the barest level possible, but we will not be in any way liable for technical mishaps that are out of our control.

E. License to Use the Site

This Site is for use by persons over the age of 18 and by using Piara Bazar, you agree to and acknowledge our disclaimer to that effect. We hereby allow you a limited, non-transferable, revocable, and non-exclusive right to use the Site for purposes of shopping and browsing only. This license does not allow you to use it for commercial purposes or to resell this site in any way without obtaining our prior written permission. You may violate the terms and conditions of this license at any one time; therefore, this license will be terminated upon the violation.

Any product, its description, and images presented on the Piara Bazar website are just the information that may be used for making a purchase. It is vendors’ responsibility to provide accurate information about the products sold by their firms. It means we do not ensure the absolute accuracy of the product representations, including price, availability, and feature descriptions.

We are providing you with a limited license to use the Site for your personal use. As limited access to this Site and as a condition of that use, you agree not to download or modify the Site without our prior written consent. Anyone who is accessing this site must refrain from downloading, copying, altering, or using the materials contained in the Site and those in relation to trademarks, logos, and other proprietary rights without prior written permission. Tampering with the Site security or using the Site’s content for unlawful purposes will automatically close your account and may lead to legal proceedings.

F. User Conduct

By using Piara Bazar, you have understood and will not engage in any conduct that materially alters or impairs the functionality of the Site. You are restricted from doing something that can harm the Site, the Site services, or the other users’ experience of the Site. This entails but is not confined to posting viruses, defrauding as well as impersonation of other users.

You may also not use the Site for unlawful purposes, provision of explicit materials, and/or other material that can cause displeasure to any individual and which is prohibited by the laws in Bangladesh. Any infringement of these rules will lead to the ending of your account or even legal consequences as well.

G. Your Submissions

Piara Bazar also encourages their customers to post any writing that is related to their products or services such as product reviews comments, or new ideas. As also explained in the Site’s Terms of Use, you retain full ownership in your submissions but grant us a complete, perpetual, irrevocable, transfer fee simple, non-exclusive, worldwide license to use, reproduce, and modify the content you submit on the Site for our benefit for any purpose whatsoever. All submitted content also has the ability to be removed or modified by the administration if it is in violation of the site's policies or contains prohibited content.

2. Terms and Conditions Between a Seller and a Buyer

A. The Contract of Sale

By placing an order on Piara Bazar you make an offer to buy the products mentioned in the Site in accordance with these Terms and Conditions. We only use any confirmation you receive from us prior to the despatch of the product in order to affirm your order details. The sale contract is only completed once we despatch the product to you. If your order includes goods that were dispatched in several consignments, each consignment realizes a distinct sales contract.

It is worth it to underscore that price, cost of shipping, method of payment, and the expected time of delivery are between you and the seller. As an intermediary platform, Piara Bazar does not participate in the specification of the sale transaction or any dispute that may occur between you & the seller. We also reserve the right to refuse to fulfill any order and shall notify the user in writing of any such cancellation including where the product has been priced wrongly, and the true price was not a technical error. Regarding such cancellations, we will notify you via email or SMS, and any advance payments made will be refunded in accordance with our refund policy.

B. Availability of Products and Product Costs

It is to be mentioned that all of the prices are printed in Bangladeshi Taka (BDT) and VAT is included in every product’s price unless the product is in a certain package price. We always try to come up with the right prices but sometimes some mistakes might occur. Any form of a wrong price listed for a particular product will result in the cancellation of the order by Piara Bazar and an alert to the client. In such occurrences, any comprehensive payments made will be reimbursed in accordance with the reimbursement policy.

Availability information for each product is given on the page that corresponds to it. But here it is important to note that product availability may vary from time to time and it will be impossible to guarantee that particular products are in stock all the time. Regarding products that may go out of stock after you have placed an order with us, you shall be informed early enough, and any form of prepayment will be returned.

C. Returns and Refunds

Currently, Piara Bazar provides a Returns Policy under which you can return products if you are dissatisfied with them. Details of the particular return procedure will be shown in the Returns Policy section on the site. 

They can actually physically check the ordered item together with the delivery personnel before leaving the storeroom. This involves inspection of the product as soon as it is produced so that any problems that are noted can be corrected immediately. In the case of a defect, the customer can take a return through the delivery man without any delay.

Refund Process: In the case where the buyer has paid for the product in advance and then decides to return the product due to a defect then the amount paid in advance will be reimbursed within five working days. The refund process begins after Piara Bazar verifies the return and examines the product.

Special Cases: In some circumstances, those complaints presented through the hotline number, email, or any post on Facebook may be barred if the customer does not make a complaint within 72 hours of receiving the product. To be able to get a refund, customers must report any problems within this window so as to be within the stipulated time.

Similar to the movement of refunding, the process of product returns reflects the results of the first assessment of the product during its delivery. After having placed the order the customer should examine the product in order to ensure it has no defects or the quality does not correspond to the agreed one. If the product is not in good condition it should be returned back to the delivery man.

Special Cases for Returns: Like refunds, the customer has to file a complaint after not returning the product within 72 hours after delivery through the hotline, email, or through the Facebook page of Piara Bazar. In the following cases, Piara Bazar will not accept returns for the product where no complaint is made within this time frame. This policy would also make sure that returns have been dealt with in the right manner and within the right time.

D. Payment Processing and Ordering Cancellation

There are no company’s own payment gateways at Piara Bazar – all payments are dealt with by third-party payment processors. In the case of prepayments, the transaction takes place between yourself and the service provider, for instance, a credit card company or payment processor. Unfortunately, we cannot also give a timeframe for the refund since this depends on the policy of the respective payment processors.

Use of this Website and all services provided by Piara Bazar is also subject to the following terms and conditions: Piara Bazar shall be entitled to cancel any order placed by the customer at any given time prior to the dispatch of the same and/or any part thereof without having to assign any reason for doing so, including but not limited to the situation where the particular product is unavailable for reasons beyond the control of Piara Bazar, mispricing You also have the right to cancel your order at any time before delivery and no fee will be charged.

E. Delivery Time

Like all businesses, Piara Bazar’s goal is to fulfill orders and get products to customers as fast as possible. Once the customer places an order, it can take about three to five working days for the products to be shipped to the customer. However, there might be some situations, that are out of the company’s control. This can happen during disasters, epidemics, restrictions of the governmental authorities, or other special situations, etc., which can lead to delays in the delivery. In such circumstances, there could be a delay in delivery over and above the normal period of delivery, but customers of Piara Bazar will be promptly notified of such situations.

F. Reselling Products

You may not use Piara Bazar products for commercial purposes unless you have obtained our prior written consent in each instance; you agree not to sell or resell products purchased on the Site for a commercial purpose.

G. After Sales Service

To support the realization of this goal, Piara Bazar guarantees customers after-sales service of products with warranty or guarantee. The options for this service are dependent on the policy of the individual seller involved.

How to Access After-Sales Service: For after-sales service, the customers have to report the matter to Piara Bazar through a phone call, email, or through the Facebook page of the company. Upon the preparation of the report, customers will be informed of further proceedings. The customer is mostly required to deliver the product to the correct service center or repair center. Transportation costs of the product to the seller for after-sales service are the buyer’s own expense unless stated otherwise by the seller’s warranty or guarantee.

For the convenience of customers, Piara Bazar ensures clients get the assistance required after purchase and helps them access warranty and guarantee forms from the sellers.

3. Intellectual Property and Licensing

All related content of Piara Bazar, such as text content, pictures, graphic images, logos, and messages, are owned by Piara Bazar or its sellers. It is hereby prohibited for any person or entity from reproducing or utilizing any of the information held within the Site unless permission has been granted by ourselves in writing. If you breach any of the provisions contained herein or in any agreement with the Site, appropriate legal measures will be taken against you, and/or your access to the Site may be.

4. Liability Disclaimer

You understand that you use the Piara Bazar platform at your own risk. Nevertheless, we try our best to include up-to-date accurate information, the Site content, services, and products are provided on this Site “as is” and the Site provides no express or implied warranties. Information on products and services provided by third parties who use Piara Bazar to sell is not warranted in terms of relevance, quality, usefulness, reliability, or availability. We also exclude any responsibility for sellers’ activities and inactivities, the quality and availability of offered merchandise and services.

Further, Piara Bazar shall not be liable for any direct or indirect losses including without limitation loss of profits, loss of data, or business arising out of the use of the Site. Under no circumstances shall Piara Bazar incur liability for late delivery of services or for failure to perform when prevented by causes beyond the control of our Company including but not limited to natural calamities, political instability, or technical hitches.

5. Governing Law and Jurisdiction

These Terms and Conditions are made and governed according to the laws of the People’s Republic of Bangladesh. Once you enter our terms and conditions, you also agree with these laws. Disputes arising from the use of the Site shall be solved according to the Bangladeshi legislation and all controversies and/or disagreements shall be resolved in the court of competent jurisdiction in Dhaka Bangladesh.

6. Contact Us

To speak with our customer care service, kindly use the following contact details: Phone Number, Email address, and/or Facebook page.

7. Applications and Third-Party Tools

A facility of Piara Bazar may contain software that is available for use to the customers to enable them to order the products. Our company owns software and by using this software you agree to use it only for accessing Piara Bazar services. You may not make copies of, reverse engineer, or modify in any manner, any of the software that you are provided by Piara Bazar without our prior written consent.

During the Piara Bazar’s use, some information may be shared with third parties, including payment service providers or couriers. These services that you will be using may be under the policies and conditions of use of the third-party service providers.

8. Events Beyond Our Control

These Terms and Conditions do not limit the responsibility of Piara Bazar to any extent, but for any delays or failures to meet our obligations under these Terms and Conditions due to circumstances that cannot be reasonably controlled by us. This may include but is not limited to, acts of nature, labor disputes, political instabilities, or any other incidences that are out of the firm's control.

9. Changes to Terms and Conditions

These Terms and Conditions apply to the use of Piara Bazar and the availability of its products for purchase to customers, as long as its terms have not been updated or amended. From time to time we will change the Site and these Terms of Use will be modified and the new changes will be published on the Site; it is your obligation to review such changes from time to time. Any changes to the Site shall be posted on this website [and/or the homepage]; your continued use of the Site after the changes posted shall mean that you accept such changes to the Site.

Your usage of Piara Bazar is subject to these detailed General Terms and Conditions that aim to promote rationality, clarity, and security for all clients while shopping.

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